Contact information

.mw-contact-page{ --mw-text:#1f2328; --mw-muted:#5d6670; --mw-soft:#f6f7f9; --mw-line:#e4e7eb; --mw-accent:#1769aa; --mw-accent-soft:#f1f7fc; --mw-success:#176b45; --mw-success-soft:#f0f8f4; max-width:900px; margin:0 auto; color:var(--mw-text); font:inherit; line-height:1.65; } .mw-contact-page *{ box-sizing:border-box; } .mw-contact-page h1, .mw-contact-page h2, .mw-contact-page h3, .mw-contact-page p{ margin-top:0; } .mw-contact-page h1{ font-size:clamp(1.9rem,4vw,2.8rem); line-height:1.12; letter-spacing:-.03em; margin-bottom:.8rem; } .mw-contact-page h2{ font-size:clamp(1.25rem,2.7vw,1.65rem); line-height:1.25; letter-spacing:-.015em; margin-bottom:.8rem; } .mw-contact-page p{ margin-bottom:1rem; } .mw-contact-page a{ color:var(--mw-accent); text-decoration:underline; text-underline-offset:2px; overflow-wrap:anywhere; } /* HERO */ .mw-contact-page .mw-contact-hero{ text-align:center; padding:clamp(1.8rem,5vw,3.6rem) 0; } .mw-contact-page .mw-contact-kicker{ display:inline-block; margin-bottom:.65rem; font-size:.78rem; font-weight:700; letter-spacing:.09em; text-transform:uppercase; color:var(--mw-accent); } .mw-contact-page .mw-contact-lead{ max-width:68ch; margin-left:auto; margin-right:auto; color:var(--mw-muted); font-size:1.04rem; } .mw-contact-page .mw-contact-date{ display:inline-block; margin-top:.45rem; padding:.45rem .75rem; border-radius:999px; background:var(--mw-soft); border:1px solid var(--mw-line); color:var(--mw-muted); font-size:.82rem; } /* GRID PRINCIPAL */ .mw-contact-page .mw-contact-grid{ display:grid; grid-template-columns:repeat(auto-fit,minmax(250px,1fr)); gap:14px; margin:0 0 2rem; } .mw-contact-page .mw-contact-card{ padding:20px; border:1px solid var(--mw-line); border-radius:16px; background:var(--mw-soft); } .mw-contact-page .mw-contact-card strong{ display:block; margin-bottom:.3rem; font-size:.88rem; color:var(--mw-muted); } .mw-contact-page .mw-contact-card span, .mw-contact-page .mw-contact-card a{ font-weight:600; } /* SEÇÕES */ .mw-contact-page .mw-contact-section{ padding:clamp(1.6rem,4vw,2.4rem) 0; border-top:1px solid var(--mw-line); } .mw-contact-page .mw-contact-info{ padding:20px; border:1px solid #cbdff0; border-radius:16px; background:var(--mw-accent-soft); } .mw-contact-page .mw-contact-info strong{ color:var(--mw-accent); } .mw-contact-page .mw-contact-info p:last-child{ margin-bottom:0; } .mw-contact-page .mw-contact-success{ padding:20px; border:1px solid #cfe7da; border-radius:16px; background:var(--mw-success-soft); } .mw-contact-page .mw-contact-success strong{ color:var(--mw-success); } .mw-contact-page .mw-contact-success p:last-child{ margin-bottom:0; } /* BOTÕES */ .mw-contact-page .mw-contact-actions{ display:flex; flex-wrap:wrap; gap:10px; margin-top:1.1rem; } .mw-contact-page .mw-contact-button{ display:inline-flex; align-items:center; justify-content:center; min-height:44px; padding:.75rem 1rem; border-radius:12px; border:1px solid var(--mw-accent); background:var(--mw-accent); color:#fff; font-weight:700; text-decoration:none; transition:opacity .2s ease, transform .2s ease; } .mw-contact-page .mw-contact-button:hover{ color:#fff; opacity:.92; transform:translateY(-1px); } .mw-contact-page .mw-contact-button-secondary{ background:#fff; color:var(--mw-accent); } .mw-contact-page .mw-contact-button-secondary:hover{ color:var(--mw-accent); } /* ENDEREÇO */ .mw-contact-page .mw-contact-address{ padding:20px; border:1px solid var(--mw-line); border-radius:16px; background:#fff; } .mw-contact-page .mw-contact-address p:last-child{ margin-bottom:0; } .mw-contact-page .mw-contact-footer{ padding:1.4rem 0 0; color:var(--mw-muted); font-size:.86rem; text-align:center; } @media(max-width:600px){ .mw-contact-page{ line-height:1.58; } .mw-contact-page .mw-contact-hero{ padding:1.5rem 0 2rem; } .mw-contact-page .mw-contact-grid{ grid-template-columns:1fr; } .mw-contact-page .mw-contact-card, .mw-contact-page .mw-contact-info, .mw-contact-page .mw-contact-success, .mw-contact-page .mw-contact-address{ padding:16px; border-radius:14px; } .mw-contact-page .mw-contact-actions{ flex-direction:column; } .mw-contact-page .mw-contact-button{ width:100%; } } MasterWEB Market

Contact Information

Need help with an order, shipment, return, refund, product, privacy request, or another store-related matter? You can contact MasterWEB Market using the information below.

Last updated: September 13, 2026

Trade Name MasterWEB Market

Seller Patrick Sueley Carvalho Oliveira

Business Status Individual business operator based in Brazil

Customer Support Email support@masterwebbusiness.online

WhatsApp / Messaging +55 (99) 99231-8346

Voice Telephone Support Not currently available

Written Support Languages English and Portuguese

Primary Customer Market United States

Customer Support

Contact us in writing

For assistance with orders, shipping, tracking, products, returns, refunds, cancellations, privacy requests, or account-related matters, please contact us primarily by email or WhatsApp messaging.

How We Provide Support

Written customer service

MasterWEB Market provides customer service primarily in writing through email or WhatsApp messaging.

Voice telephone support is not currently available. The telephone number shown on this page is provided for WhatsApp messaging unless MasterWEB Market expressly announces a voice-support service in the future.

Written customer support is available in English and Portuguese. English is the primary customer-facing language for the United States store.

Written support helps us maintain accurate records of orders, shipping investigations, return authorizations, refund requests, privacy requests, and other customer-service matters.

When Contacting Us

Information that helps us locate your request

When contacting us about an order, please include the order number, the email address used for the purchase, and a clear description of the issue.

For damaged, defective, incomplete, or incorrect products, we may reasonably request photographs, video, packaging information, shipping labels, serial numbers, or other information needed to investigate the issue.

For privacy requests, we may request information reasonably necessary to verify your identity before providing, correcting, or deleting personal information.

For your security, do not send full payment-card numbers, CVV/CVC security codes, banking passwords, or one-time authentication codes by email or WhatsApp.

Seller's Physical Address

MasterWEB Market

Patrick Sueley Carvalho Oliveira
Rua Cedrarama, Quadra 37, Lote 17
Açailândia – Maranhão
ZIP/Postal Code 65930-000
Brazil

This is the seller's business contact address. MasterWEB Market is operated from Brazil and does not represent this address as a U.S. business location.

Return Address Information

Contact us before returning a product

Do not send a product to the seller's physical address, the address printed on the original package, a supplier, manufacturer, warehouse, or fulfillment provider unless MasterWEB Market specifically instructs you to use that address for the return.

Because some products are fulfilled through third-party logistics providers, including CJdropshipping, the authorized return destination may be different from the seller's address and may depend on the product, warehouse, and reason for the return.

To request return instructions, contact:

support@masterwebbusiness.online

Unauthorized returns may be delayed or may not be properly identified. This provision does not eliminate any return or refund right that cannot legally be waived under applicable law.

United States Customers

Seller location and U.S. market

MasterWEB Market currently directs its online store to customers in the United States while the seller remains physically established in Brazil.

We do not present MasterWEB Market as a U.S. corporation, limited liability company, or U.S.-based business establishment unless that legal status is formally created and accurately disclosed in the future.

Customers may use the contact methods on this page for questions concerning orders, products, shipping, returns, refunds, privacy, or other store matters.