Business Responsible for This Policy

For the personal information practices determined directly by MasterWEB Market, the business responsible for this Privacy Policy is:

Privacy and customer-service requests are handled primarily in writing by email so that we can maintain an accurate record of requests and responses.

Personal Information We Collect

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

• name and contact information, including email address and telephone number;
• billing and shipping address;
• order information, including products, variants, quantities, price, currency, and order status;
• commercial information, including purchase history, returns, refunds, and customer-service history;
• customer-account information, when customer accounts are available;
• communications you send to us;
• payment status, transaction identifiers, payment method type, and information necessary to process refunds or disputes;
• internet or network activity information, such as IP address, browser type, device type, operating system, referring pages, pages viewed, and interactions with the store;
• device and technical identifiers;
• cookie, advertising, analytics, and privacy-choice information;
• approximate location information derived from IP address or device/network information when used by Shopify or service providers for security, fraud prevention, localization, or service delivery;
• fraud-prevention, risk, and security signals generated by Shopify, payment providers, or other service providers;
• inferences or audience-related information generated by Shopify or advertising services if those services are enabled.

Payment Information

Payments made through our store are processed through payment providers available at checkout, including Stripe when applicable.

Full payment-card details, such as a complete card number and CVV/CVC security code, are entered into and processed through the payment provider’s secure systems. MasterWEB Market does not ask customers to send full card numbers, CVV/CVC codes, banking passwords, or authentication codes by email or messaging.

Payment providers may independently process personal information for fraud prevention, authentication, regulatory compliance, transaction processing, and risk management under their own privacy notices and legal obligations.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, when you place an order, create an account, submit a form, request support, communicate with us, or exercise a privacy right.

Automatically from your device or browser, through Shopify, cookies, pixels, log files, security systems, analytics tools, and similar technologies.

From service providers, including Shopify, payment processors, fulfillment providers, shipping carriers, fraud-prevention providers, and technical service providers.

From advertising or marketing partners, if advertising services are activated and applicable law permits the relevant processing.

How We Use Personal Information

We use personal information for legitimate business and operational purposes, including to:

• provide, maintain, and operate the online store;
• process purchases and confirm payments;
• fulfill and ship orders;
• provide order and shipping updates;
• manage returns, refunds, cancellations, and customer-service requests;
• maintain customer accounts and order history;
• detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized activity;
• protect our rights, customers, systems, and business;
• comply with legal, tax, accounting, regulatory, and law-enforcement obligations;
• maintain business records and resolve disputes;
• improve store performance, functionality, usability, and customer experience;
• measure store performance and understand how customers interact with our Services;
• personalize services and content where permitted;
• send transactional communications relating to orders, accounts, security, returns, refunds, and customer support;
• send marketing communications and support advertising activities where permitted by applicable law and subject to applicable opt-out rights.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate the Services, complete transactions, protect the business, or comply with law.

Recipients may include:

• Shopify and its authorized service providers;
• payment processors, including Stripe when applicable;
• CJdropshipping and fulfillment providers;
• shipping carriers and logistics providers;
• fraud-prevention, security, authentication, and risk-management providers;
• hosting, technical support, analytics, communications, and customer-service providers;
• advertising and marketing providers if such services are activated;
• professional advisers such as accountants, auditors, legal advisers, or consultants when reasonably necessary;
• government authorities, regulators, law enforcement, courts, or other parties when disclosure is required or permitted by law;
• a buyer, successor, or other relevant party in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

We do not disclose personal information to third parties merely so that they can use it for unrelated purposes without an appropriate business or legal basis.

Shopify

MasterWEB Market uses Shopify as the technology platform that powers our online store.

Shopify may process information related to:

• browsing and store interactions;
• orders and checkout;
• customer accounts;
• security and fraud prevention;
• payments and payment-related functions;
• devices and technical identifiers;
• customer preferences and privacy choices;
• store performance, analytics, personalization, and other platform functionality.

Depending on the service or feature, Shopify may process information on our behalf or for purposes described in Shopify’s own privacy documentation, terms, and data-processing arrangements.

Shopify Network Intelligence

When Shopify Network Intelligence is enabled, Shopify may securely use data from customer interactions with our store together with data processed across Shopify’s network to provide enhanced services, including improved security, store performance, personalization, analytics, and advertising-related services.

Some enhanced services may use a customer’s activity with our store, other merchants, and Shopify to support audience creation, personalization, or advertising. Under certain U.S. state privacy laws, some of these activities may be considered “sharing” of personal information or “targeted advertising.”

Where applicable law requires it, customers may opt out of qualifying sale, sharing, or targeted advertising through the privacy-choice tools made available by our Shopify store. Shopify may also recognize qualifying browser-based opt-out signals, including Global Privacy Control (GPC), in regions where those controls are supported and legally applicable.

CJdropshipping and Order Fulfillment

MasterWEB Market uses CJdropshipping as a supplier and fulfillment partner for certain products.

When CJdropshipping or another fulfillment provider is used to prepare or ship an order, we may disclose only information reasonably necessary to fulfill the order, such as:

• recipient name;
• shipping address;
• ZIP Code;
• city and state;
• country;
• telephone number or other contact information when needed for delivery;
• ordered product, quantity, and variant;
• order and shipping information necessary for fulfillment.

CJdropshipping and relevant logistics providers may use this information to prepare products, arrange transportation, provide tracking, complete delivery, and resolve shipping issues.

Shipping and Logistics Providers

Information necessary to complete delivery may be disclosed to shipping carriers and logistics partners.

This information may include:

• recipient name;
• shipping address;
• telephone number when required for delivery;
• email address when necessary for shipment notifications;
• order or shipment identifier;
• package and delivery information.

We limit these disclosures to information reasonably necessary to provide and manage the shipping service.

Shopify Customer Accounts

MasterWEB Market may make Shopify customer-account functionality available to customers.

When available, an account may provide access to information such as:

• orders;
• order status;
• purchase history;
• saved addresses;
• profile information;
• other account features made available by Shopify.

Shopify may process information necessary to provide, authenticate, secure, and maintain these account functions.

Transactional Communications

MasterWEB Market may send communications that are necessary or reasonably related to a transaction or customer relationship, including:

• order confirmations;
• payment-status notices;
• order updates;
• shipping confirmations;
• tracking information;
• delivery updates;
• return and refund information;
• account, security, fraud-prevention, or customer-support communications;
• product safety, recall, warranty, or legally required notices when applicable.

Marketing Communications

MasterWEB Market may send promotional emails, offers, product announcements, or newsletters when permitted by applicable law.

Commercial email communications will be managed in a manner intended to comply with applicable U.S. requirements, including the CAN-SPAM Act. Marketing emails should use accurate sender information and subject lines, identify the commercial nature of the message when required, provide a valid method to opt out, and include the sender information required by law.

You may opt out of future marketing emails by using the unsubscribe link or other opt-out mechanism provided in the message.

We will process valid marketing-email opt-out requests within the period required by applicable law. Opting out of marketing does not prevent us from sending transactional or relationship communications necessary to complete an order, provide customer support, communicate security information, or administer an existing transaction.

Advertising and Meta Services

MasterWEB Market may use advertising services in the future, including Meta Ads and Meta Pixel.

If advertising technologies are enabled, they may collect or receive information about device identifiers, browser activity, page views, purchases, and other interactions for measurement, attribution, personalization, or targeted advertising, subject to applicable privacy choices and legal requirements.