Shipping Area

MasterWEB Market currently operates its customer-facing store for deliveries to eligible addresses in the United States.

Available destinations are determined by the shipping options and product availability shown at checkout. We may restrict delivery to particular states, territories, ZIP Codes, military addresses, P.O. boxes, remote areas, or other destinations when a product or carrier cannot reasonably serve that address.

The ability to complete an order depends on product availability, warehouse availability, applicable shipping restrictions, and the logistics services available for the destination entered at checkout.

Shipping Cost

MasterWEB Market currently offers Free Standard Shipping for eligible orders delivered within the United States when that option is displayed at checkout.

If expedited shipping, special handling, remote-area delivery, or another paid shipping method is introduced, the applicable charge will be displayed before the customer submits the order.

We will not add an undisclosed MasterWEB Market shipping surcharge after an order has been submitted.

Order Processing

After an order and payment are successfully submitted, the order enters processing and fulfillment review. This may include payment and fraud review, inventory confirmation, order routing, preparation, packaging, and transmission to the applicable fulfillment provider.

Processing time is separate from carrier transit time. Weekends, U.S. federal holidays, payment review, inventory discrepancies, address verification, product restrictions, or exceptional operational conditions may affect when fulfillment begins or is completed.

We do not describe a processing or shipment estimate as guaranteed unless the store expressly identifies it as a guarantee.

Estimated Delivery Times

The total time from order placement to delivery may include both processing time and carrier transit time. A transit estimate must not be interpreted as the entire order-processing period unless expressly stated.

Estimated delivery dates or ranges are good-faith estimates based on information reasonably available when the order is placed. They are not guaranteed delivery dates unless expressly identified as guaranteed.

Shipping Origin and Fulfillment Partners

MasterWEB Market uses third-party suppliers and fulfillment providers, including CJdropshipping, to fulfill certain products.

Our current United States strategy prioritizes products and routes fulfilled from U.S. warehouses when identified and configured for the applicable product. Warehouse inventory and routing can change, so customers should rely on the shipping information shown for the specific order.

We will not intentionally substitute a materially different international shipping route for a represented U.S.-warehouse fulfillment arrangement when doing so would materially alter the customer's agreed shipping terms without appropriate notice or authorization.

Customs and Import Charges

Orders fulfilled entirely through a domestic U.S. route ordinarily do not involve a customer importing the package from another country. However, not every future product or route can be assumed to originate domestically.

If a product is offered using an international fulfillment route, the order may be subject to customs processing, import requirements, duties, taxes, brokerage charges, or government fees depending on the shipment and applicable law.

Where a mandatory charge is collected by us at checkout, it will be reflected in the transaction. Where a charge may legally be imposed directly on the recipient and is known or reasonably foreseeable, we will seek to disclose that possibility before purchase.

Order Tracking

When tracking is available for the selected shipping method, tracking information will be provided after the carrier or fulfillment provider generates and transmits it.

A tracking number may not show movement immediately after it is created. Carrier systems sometimes require additional time to receive the package, scan it, and publish the first tracking event.

A temporary lack of tracking updates does not necessarily mean the package is lost. If tracking remains inactive or abnormal beyond a reasonable period, contact us so that we can investigate.

Shipping Address

The customer is responsible for entering a complete and accurate delivery address at checkout, including the recipient name, street address, apartment or unit number when applicable, city, state, ZIP Code, telephone number when required, and a working email address.

If you discover an address error after ordering, contact us immediately:

We will make a reasonable effort to correct the address if fulfillment has not progressed beyond the point where a change is possible. We cannot guarantee that an address can be modified after an order has entered fulfillment or been transferred to a carrier.

If a package is returned because of an incorrect or incomplete address supplied by the customer, we will review the circumstances and available carrier options before determining whether reshipment, refund, or additional shipping charges are appropriate. Nothing in this section limits rights that cannot lawfully be waived.

Shipping Delays and FTC Delay Procedures

We make shipping representations based on information reasonably available from our inventory, suppliers, fulfillment providers, and carriers.

If we cannot obtain required consent to a qualifying delay, or if the applicable rule otherwise requires cancellation, we will cancel the affected unshipped merchandise and issue the required refund.

Carrier delays occurring after timely shipment may be handled differently from a seller's failure to ship within a promised period. We will nevertheless assist with material delivery problems and will not use carrier involvement to eliminate a remedy required by applicable law.

Lost, Missing, or Undelivered Packages

If tracking shows a material problem, the carrier identifies a package as lost, or an order does not arrive within a reasonable period compared with the communicated estimate, contact:

We may investigate with the carrier, supplier, or fulfillment provider and may request reasonable information from you to support a shipping claim.

Depending on the facts, applicable law, and the status of the carrier investigation, an appropriate resolution may include replacement, reshipment, refund, or another remedy required by law.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery. If a package or product arrives damaged, defective, materially different from what was ordered, incomplete, or incorrect, contact us promptly at:

When reasonably possible, keep the product, packaging, shipping label, and any damaged materials while the issue is being reviewed. We may request photographs, video, serial numbers, packaging information, or other evidence reasonably necessary to document the problem.

Verified problems will be handled under our Return & Refund Policy and applicable consumer law. Depending on the circumstances, the remedy may include replacement, reshipment, repair where appropriate, partial refund, full refund, or another legally required remedy.

Orders Containing Multiple Products

An order containing multiple products may be fulfilled in more than one package, particularly when items are stored at different warehouse locations or fulfilled through different logistics channels.

Separate packages may have different tracking numbers and may arrive on different dates.

Split fulfillment does not by itself create an additional shipping charge beyond charges disclosed and accepted before purchase.

Delivery Attempts, Refused Packages, and Carrier Events

Carriers may make delivery attempts, leave delivery instructions, route a package to an authorized pickup point, or return a shipment when delivery cannot be completed.

If a delivery attempt fails, follow the carrier's legitimate tracking instructions and contact us if assistance is needed.

If a package is refused, unclaimed, or returned to sender, we will review the reason for return, product condition, carrier charges, and applicable law before determining the available refund or reshipment options.

We do not use this section to deny a legally required remedy where the failed delivery resulted from our error, a fulfillment error, or another circumstance for which applicable law places responsibility on the seller.

Shipping Communications

Order confirmations, fulfillment updates, shipping confirmations, tracking information, delay notices, cancellation notices, refund information, and other shipping-related communications may be sent to the email address or other contact information provided during checkout.

Customers are responsible for providing contact information that is accurate and accessible and for reviewing communications relating to an active order.

Transactional shipping communications may be sent even if the customer has opted out of promotional marketing because they are necessary to administer the order or customer-service relationship.

Customer Support

For questions about an order, shipment, tracking event, delivery problem, or this Shipping Policy: